Warranty policy
1. General Conditions
We are confident in the quality of Adapwork products, which is why all primary items (chairs and desks) come with a full 24-month warranty from the date of purchase.
2. Warranty by Category
- Ergonomic Chairs: The warranty covers the steel frame/structure, tilt and rocking mechanisms, and the gas lift.
- Adjustable Desks: The warranty covers electric motors, control units (controllers), and the steel frame.
- Accessories: 12-month warranty.
3. What is Not Covered (Exclusions)
We will be unable to provide free repair or replacement in the following cases:
- Natural Wear and Tear: Changes in the shape of soft elements (foam), stretching of upholstery, or wear of casters during normal operation.
- Overloading: Damage caused by exceeding the maximum weight capacity (as specified in the technical characteristics).
- Assembly Errors: Damage resulting from incorrect self-assembly.
- Power Grid Issues: Electronics failure due to voltage surges (we strongly recommend using surge protectors).
- Modifications: Unauthorized structural changes or interference with the internal mechanisms.
4. How to File a Warranty Claim
If something goes wrong, don't worry—we've got your back. Please contact our support team and provide:
- Proof of purchase (order number or receipt).
- Photo or video of the issue (this significantly speeds up the review process).
- A description of the problem.
5. Resolution Procedure
We aim to resolve the issue in the most convenient way for you:
- Part Replacement: If a specific component fails (e.g., a gas lift or power supply), we will ship a new part for replacement free of charge.
- Repair: If the defect requires professional intervention.
- Exchange/Return: In the event of a significant defect that cannot be rectified.
